TERMS AND CONDITIONS
Welcome to Zalina Wälchli website/blog, www.zalinawalchli.com referred to as “Website.”
1. PRODUCT INFORMATION ACCURACY
We attempt to be as accurate as possible when describing our products on the Website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colors or other content available on the Website are accurate, complete, reliable, current, or error-free.
2. INTELLECTUAL PROPERTY
All information and content available on the Website, images, including but not limited to trademarks, logos, text, graphics, audio clips, compilations of data and software, and the organization thereof (collectively, the “Content”) is the property of Zalina Wälchli, and is protected by Swiss and International laws.
The content or any portion of the Website shall not be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or part, for any purpose without our prior written consent.
3. PERSONAL ACCOUNT
You may choose to register at our Website. If you do, you will have an email address/username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer or smart device. You accept the responsibility for all activities that occur under your account, username or password. You agree to provide only accurate, truthful information. We reserve the right to refuse service and/ or terminate accounts without our prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in our best interest to do so.
4. RETURNS POLICY – CUSTOMER SATISFACTION GUARANTEE
Our policy is that if a product does not meet your expectations, we will offer a refund within 20 days from the date of purchase, any items returned beyond that period will not be eligible. The item must be in it`s original condition, unused with original packaging. Any perceived abuse(s) of customer money back guarantee, a return may not be honoured. You can email us your order number to Zalina@zalinawalchli.com and we will send you instructions on how to proceed with your return.
Please allow up to 3 weeks for returns from the time the return is received.
ARE BRUSHES CRUELTY FREE?
Yes, all Zalina Wälchli make-up brushes are cruelty free. No animals are compromised in any way in assembling the natural hairs used in production of our brushes.
WHAT TO EXPECT FROM NATURAL HAIR BRUSHES?
Most of our brushes are made of natural animal hair. Each brush type has a differently set in order to provide the best possible application. In the manufacturing process, short and long hairs are bundled therefore making it difficult to provide a uniformity between long and short hairs. What you may notice when you purchase a brand new brush is shedding of hairs. However, upon arrival of your new brush, you can take steps to minimize shedding. Wash your brush at least two times within 2 days with a mild shampoo and lay flat to dry. Never lay your brush standing upright after washing as this can allow water in to the top of the ferrule causing it to dislodge from the brush head and the handle.